Frequently Asked Questions
How does the Wave Cooling Pet Mat work?
The Wave Cooling Pet Mat uses pressure-activated cooling gel that activates when your pet lays down. No water, electricity, or refrigeration is required.
Does the mat need to be refrigerated?
No. The cooling gel activates automatically and provides a cool, comfortable surface whenever your pet uses it.
What sizes are available?
The Wave Cooling Pet Mat is available in multiple sizes to accommodate small, medium, large, and extra-large pets. Please refer to our Size Guide to find the best fit.
Is the mat waterproof?
Yes. The surface is water-resistant and easy to wipe clean, making it perfect for everyday use.
Can I use it in my car or while traveling?
Absolutely! The mat is lightweight, foldable, and portable, making it great for car rides, road trips, crates, and vacations.
How do I clean the mat?
Simply wipe the surface with a damp cloth and mild soap if needed. Avoid machine washing or drying to help extend the life of the cooling gel.
How long does shipping take?
Orders are typically processed within 24–48 hours. Delivery times vary by location, but most orders arrive within 5–10 business days.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information. You can also visit our Track Order page at any time.
What is your return policy?
We offer a 14-Day Satisfaction Guarantee. If you’re not completely satisfied with your purchase, please contact us within 14 days of delivery, and we’ll help you through the return process.
How can I contact Sparc?
Our customer support team is happy to help! Email us anytime at info@sparcshop.com, and we’ll respond as quickly as possible.